Ashley Kinney

Tempe, Arizona  85283  | Ashley@ashleykinney.com

Objective

Utilize past and current experiences and skills to obtain an opening position in the customer care centers.

Experience

Assitant to west coast director | Creditsafe US | 8/2016 – 11/2016

• Answered inbound office calls
  
• Completed all office stats and reports daily
  
• Created office spreadsheets to insure daily stats were sent to managers
  
• Sent out email campaings using Micorsoft word and email mailing list
  
• Completed office payroll of hourly employees
  
• Sorted through East Coast and West Coast email leads and sent to correct office department
  

Account Executive | Creditsafe US | 5/2016 – 8/2016

• 150-200 outbound call daily to small to medium size businesses to offer online business credit reports
  
• Discovered online needs for domistic and international credit reporting
  
• Notated and documented every call in CRM system
  

Account Executive | Datasphere Technologies, inc | 12/2015 – 5/2016 

• Identified prospects and small businesses using various online tools
  
• 60-90 outbound calls daily to small and mid-sized business owners to explain online Branding Campaigns
  
• Documented all activities in a CRM database
  
• Exceeded 100% of goal first month after joining the team

Small Business Consultant | Godaddy Reseller Support | 12/2013 – 12/2015

• Selected to be on 1st launch team to support Godaddy Resellers and Reseller’s customers
• ​Assisted customer with troubleshooting and purchases through consultation about their needs
  
• ​Assisted reseller owners with direct client support
  
• ​Assisted reseller owners with resolving concerns about their business
  
• ​Assisted with customer billing concerns per account
  
• ​Completed Internal Certifications in Linux/Windows hosting, Office 365 email clients, and Domain DNS
  

Internet Sales and Service Consultant | Godaddy | 11/2009 – 12/2013

• Assisted existing and potential new customers with issues and purchases through consultation
• ​Desire and ability to resolve each customer’s questions/issue on the first response (exceeded first call resolution goal of 80% every month)
  
• ​Vast knowledge of GoDaddy products and services

Phone Representative | Three Wishes Inc. | 06/2009 – 11/2009

• Completed outbound calls to businesses to assist with in-store inventory
  
• Assisted customers through consultation and upsells to guarantee newest product obtainment​

Manager | Sears | 03/2007 – 06/2009

• Managed team of Customer Service Quality agents
• Developed reports department-wide
• Certified in Sears’ Transit to Leadership Course
• Certified Team Manager
• Completed Franklin-Covey time management course
• Worked closely with Planners and Unit Manager to develop schedules

Customer Service Agent | Sears | 01/2006 – 03/2007

• Provided customer-centric solutions to customers
• Focused on driving results by consistently striving to meet and exceed team/department goals
• Employee of the month within first year of employment
• Trained two new higher classes about company policy and procedures
• Interim-manager for six months

Education

Core 40 degree | 1999 | Eastern jr/sr high school

Related coursework: General courses

Skills & Abilities

• Strong willingness to learn and teach
• Extensive knowledge in Microsoft Office Suite
• Great understanding of company policy, procedures, products and Terms of Service, as well as internal tools
• Self-starter, confident, holds, great multitasking skills, ability to work with a group of people or independently
• Strong attention to detail, ability to organize and plan, and build meaningful work relationships

References

Available upon request
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